Phone banking
How to guide

What number do I call for phone banking?

Call us on 0800 229 943 and press 1 for phone banking.

When is phone banking available?

Phone banking is available 24 hours a day 7 days a week

What if I can't remember my access number?

If you need any details required to login to phone banking, you can visit a branch with identification, or call our contact centre on 0800 229 943

How to register for phone banking?

1. Call us on 0800 229 943 to register and set up phone banking
2. Once set up call 0800 229 943 and enter your customer number followed by the hash (#) key
3. Enter code given to you by a staff member when you set up phone banking followed by the hash (#) key
4. When prompted enter your own personal access number which can be 4-8 digits long

How to check my balance

Press 1. Account balances and transactions

1. Savings and account balances

2. Loan account balances

3. Investment account benefits

4. Last 5 transactions

5. Interest earned for the last financial year

How to pay someone or transfer

 Press 2. Transfers and bill payments

1. Transfer between your accounts

2. Bill payments and transfers to other Unity customers

How to change my access number

Press 3. Other facilities

1. Change personal access number
2. Access another customer number

What if I need help?

Press 4. Speak to a team member

Press 0. To return to main menu

Download our phone banking how to guide pdf here