Posted July 2016 by Fisher Funds and Melissa Abraham-Smith
Fisher Funds wins the 2016 Consumer New Zealand's People's Choice award for KiwiSaver Provider.
Managing Director of Fisher Funds, Carmel Fisher, says the award is testimony to the efforts of the team in meeting all the needs of KiwiSaver clients, from excellent service and communication through to investment returns.
"I'm thrilled with the result and really proud of the whole team. We know that KiwiSaver plays an important role in the lives of every New Zealander, whether it's enabling a first home purchase, helping people achieve their savings goals, or providing comfort and choice in their retirement.
We're involved with clients every step of the way, on what is often a long and unpredictable journey. To win this award so resoundingly is humbling, and we thank our clients for their continuing support... and for telling their friends!"
The Consumer New Zealand KiwiSaver survey compares all providers on a range of performance measures: easy access to information, responses to enquiries, investment returns and overall satisfaction. The People's Choice award is determined by the overall satisfaction for each provider. Fisher Funds was a standout winner; two out of three of its customers were very satisfied overall.
Fisher Funds scored particularly well relative to other KiwiSaver providers in the key areas of investment returns, fees and charges, keeping customers updated about their investments and having any problems or complaints dealt with fairly.
Carmel Fisher noted "This survey highlights that our clients are more likely to recommend us to their friends and family. We're delighted that we've met and exceeded the expectations of our clients, many of whom have been with Fisher Funds KiwiSaver for five years or more.
The survey reinforced that those members who actively choose their KiwiSaver provider, understand their investment better. Just 54% of respondents felt they had access to information and advice to make good decisions about their KiwiSaver. We need to work on this as an industry."
Fisher Funds is the largest New Zealand owned and operated KiwiSaver provider, managing funds for nearly 270,000 clients.
Thinking about joining New Zealand's people's choice for KiwiSaver? NZCU Baywide is proud to be able offer our customers this great scheme. Join or transfer today, it's easy.
This article first appeared on the Fisher Funds website.